There are many common questions regarding bouncy castle and inflatable hire below, but if you cannot find the question and answer your looking for then please contact us.
Do you set the bouncy castle up?
Yes, we take it to your preferred location of the garden (providing where it will be set up is a safe area to do so). Bouncy castles take approximately 20-30 minutes to set up although this does depend on how far the location is from where we have to park and how good the access is etc.
Is there anything I need to do before booking?
Please measure the garden or find out details regarding your venue, to ensure that the castle will fit. Please bear in mind that castles require a couple of feet extra either way to ensure they fit correctly and do not knock into fences/walls etc. All the sizes of the inflatables, and the required space are listed on the individual item pages, but please contact us if you have any questions or need any clarity on sizes.
Can the Bouncy Castle or Inflatable go on concrete?
Unfortunately not no, we can put inflatables and bouncy castles indoors subject to sizing requirements but we are unable to put them outdoors on hard surfaces as we are unable to peg the castle down. We are also unable to place bouncy castles and inflatables on woodchip, sand and gravel more information can be found at: https://www.rsbounce.co.uk/blog/can-bouncy-castles-be-set-up-on-artificial-grass-lawns.php
What areas do you deliver to?
We deliver our Bouncy castles all over the midlands area, however, depending on how far you are from our location in Burton on Trent there may be a delivery charge. To check what your delivery charge is please look here at our delivery areas page or contact us to find out your delivery charge. Please note for larger events we can go out of our standard postcode range.
Do you need us to do anything before you deliver the castle?
- Please check access to the garden is clear to ensure a swift set up and that the area the bouncy castle or inflatable will be in is clear of structures such as swings and any other items.
- Please also ensure there is no animal foul in the area, this will result in us charging you for the days hire and taking our castle away.
- Please check the access - Most of our castles require a minimum of 3 feet access width.
How many people can go on a castle at one time?
The amount of people that can go on at once depends on the specific space on each inflatable, and the design. The user heights and numbers are all written on our bouncy castles.
Do I need power?
Yes! Unless you have asked us to provide a generator for which there is an additional fee. We provide all items and accessories needed for the bouncing to begin apart from the power.
What happens if it rains?
The vast majority of our bouncy castles have shower covers. We also offer free cancellation due to weather, providing we haven't dropped it off and you let us know on the day before delivery.
What times do you drop off the castles?
We drop off at 11am or before, however we aim to meet your requirements, so please give us a call to discuss your individual needs, we pride ourselves in being as flexible as is possible. The scheduling of deliveries is done several days before and we often drop off earlier to ensure that we get to everyone on time. Deliveries begin from 7am. We welcome bookings that need specific drop off and pick up times such as indoor venues however these are done on a first come first served basis as we can't be in too many places at the same time! Standard hires last a minimum of 6 hours although if you need it shorter than this it can be arranged at an additional cost(due to time constraints).
What is the latest time you pick up?
All standard hires have a latest pick up time of 18:00. If you need your castle picked up later than this we charge £10.00 per hour after 18:00 up until 22:00 or you can select overnight hire which is an additional £20.00 If you choose this option you are guaranteed to get the castle until 07:00 the following morning, although we only pick up at this time if the castle is out again.
Do you offer overnight hire?
Yes we do, overnight hire is an additional £20.00 and the castle will be picked up the following morning. When paying the overnight fee you will have the castle until at least 07:00 the following morning and the only reason we would pickup that early is if the castle is out again that day.
Can we book last minute?
Yes, we welcome last minute bookings, however please be aware that many of our castles are booked 4-6 weeks in advance, so to ensure you get your first choice please contact us as soon as possible.
Have you got any special offers?
Sometimes we do. Please view our Facebook page to see what deals we currently have on.
Do you require a deposit?
We do not require a deposit for most items, just payment on delivery of the castle. However, if there are several items ordered, or larger singular items then we reserve the right to ask for a deposit. If you wish to pay in advance you can pay by Debit/Credit Card, Cheque, BACS/Transfer. Otherwise, please ensure you have payment ready for when we deliver the bouncy castle.
What happens if I need to cancel my booking?
Cancellations due to bad weather are free, just please let us know before 08:00 on the morning of the hire. Cancellations within two weeks of booking for all other reasons are subject to a 25% cancellation charge due to the fact that item(s) have been held for you preventing others from booking.
Can I use my inflatable inside or outside?
All of our bouncy castles are suitable for both indoor and outdoor use, Please take a look at our venues section for indoor hire ideas.
Do you have any special offers or discounts on?
We do sometimes, to see if we have any on now please visit our Facebook page. Please be aware that special offers or discounts cannot be combined and special offers or discounts cannot be used on package deals.
We are a charity, can you provide us with a free bouncy castle?
We are only a small business so have limited resources, however we do aim to be as much of a help as we can be, please contact us for further information.
Can the bouncy castle go outdoors on artificial grass or astro turf?
Unfortunately we are unable to set bouncy castles up on artificial grass or astro turf if it is outdoors. We are able to set up on artifical grass if it is in an indoor area. For further information please see here.
Is there a minimum order value?
Yes, the minimum order value is £60.00 not including any delivery charges.
Frequently asked questions - Don't see the questions and answer your looking for?
If you have any further questions please contact us: